Sacramento is full of cleaning companies — from gig-based apps to family-owned teams to boutique premium providers like Active Brooms.
But here’s the truth: not all cleaning companies are created equal.
Some rush. Some overbook. Some cut corners.
Before you trust anyone with your home, there are a few questions you must ask.
Because hiring a cleaning company isn’t about getting rid of dust — it’s about trusting someone inside your most personal space.
These 10 questions will help you find the right partner — one that values your home, your privacy, and your time as much as you do.
1. Are You Licensed, Bonded, and Insured?
This is non-negotiable.
A legitimate Sacramento cleaning business should have:
• Business license registered in California
• Bonding (protection if something goes missing)
• Insurance (protection if something breaks or someone gets hurt)
If a company can’t provide proof, they’re gambling with your property.
Active Brooms carries full coverage — because professionalism starts with accountability.
2. Who Will Actually Be Cleaning My Home?
Some cleaning companies send whoever’s available. You never know who’s walking through your door.
Ask:
• Do you vet and background-check your team?
• Do you send the same people each time?
• Are they employees or subcontractors?
Consistency = trust.
That’s why Active Brooms uses a trained, permanent team — not random freelancers.
3. What Does Your Cleaning Checklist Include?
Every company defines “cleaning” differently.
Some think it’s wiping counters. Others include baseboards, ceiling fans, vents, and interior windows.
Always request a written checklist showing what’s covered under:
• Standard clean
• Deep clean
• Move-in / move-out clean
At Active Brooms, every session follows a structured system — nothing gets skipped, and every client knows exactly what’s included.
4. Do You Use Eco-Friendly or Non-Toxic Cleaning Products?
Sacramento families care about what goes into their homes — especially those with kids, pets, or allergies.
Ask your cleaning company:
• Are products eco-certified and biodegradable?
• Do you avoid harsh chemicals and synthetic fragrances?
• Can you customize products for sensitivities?
Our answer: always yes.
We clean responsibly — safe for your family, safe for our planet.
5. How Do You Price Your Services?
If someone can’t explain their pricing model clearly, walk away.
Ask these follow-ups:
• Is pricing hourly, flat rate, or per service?
• What’s included in that price?
• Are there any hidden fees (travel, supplies, add-ons)?
At Active Brooms, everything’s transparent:
• 2 Bed / 1 Bath ≈ $200
• 3 Bed / 2 Bath ≈ $300
• 4–5 Bed / 3 Bath ≈ $400
No hidden charges. No “extras” you learn about later.
6. Do You Offer a Satisfaction Guarantee?
Even great cleaners can miss a spot.
What matters is how the company handles it.
A professional service should guarantee its work — not make excuses.
At Active Brooms, if something’s not perfect, we fix it — free.
It’s part of our 100 % Satisfaction Promise.
7. Can You Provide References or Reviews from Sacramento Clients?
Any trustworthy company will proudly share reviews from local clients.
Look for:
• Verified Google or Yelp feedback
• Testimonials that mention specific neighborhoods (e.g., “Natomas,” “Elk Grove”)
• Before-and-after photos or case studies
Our clients often share stories like:
“They clean like they actually care. My house looked staged afterward.”
— Emily R., Midtown
8. How Do You Train and Supervise Your Cleaners?
Training reveals everything about a company’s standards.
Ask:
• Do they train new hires, or just send them out?
• Do they perform quality checks?
• Who handles communication?
Active Brooms runs every team through in-house training focused on:
• Detail work (baseboards, fixtures, finishes)
• Product safety and efficiency
• Client communication and professionalism
We don’t just clean — we craft an experience.
9. What Happens if I Need to Reschedule or Cancel?
Life happens — but policies matter.
Ask:
• What’s your cancellation policy?
• How do I reschedule without losing my spot?
• Do you have flexible booking windows?
Because we manage a limited client list, Active Brooms uses a simple approach:
Give 48-hour notice, and we’ll happily adjust your booking — no penalties.
10. How Far in Advance Should I Book?
If a cleaning company can take you immediately, that might be a red flag.
Great cleaners are usually booked — and worth waiting for.
At Active Brooms, we operate by invitation only.
Our waitlist opens every 3–6 months — because we’d rather serve fewer clients flawlessly than stretch ourselves thin.
If you value quality, this exclusivity ensures your home always gets the attention it deserves.
Bonus Question: How Will You Protect My Privacy and Belongings?
It’s your home — not just a space to clean.
Ask what boundaries and protocols your cleaners follow.
At Active Brooms, professionalism means:
• Never opening drawers or closets uninvited
• Respecting private rooms and valuables
• Securely locking up after every session
Trust is built by consistency — one spotless visit at a time.
Recap: Your Sacramento Cleaning Company Checklist
Before you sign with anyone, make sure they can confidently say “yes” to every point below:
| Question | Must Answer “Yes” |
|---|---|
| Licensed, bonded, insured | ✅ |
| Background-checked, consistent team | ✅ |
| Transparent checklist & pricing | ✅ |
| Eco-friendly, safe products | ✅ |
| Satisfaction guarantee | ✅ |
| Proven local reviews | ✅ |
| Formal training & supervision | ✅ |
| Flexible scheduling | ✅ |
| Transparent cancellation policy | ✅ |
| Limited, high-quality client list | ✅ |
Final Thoughts
Hiring a cleaning company isn’t about price — it’s about peace of mind.
The right cleaner saves you time, protects your investment, and brings calm to your home.
In Sacramento, where life moves fast and dust moves faster, you deserve a partner who understands both.
If you’re ready to elevate your home experience, join the Active Brooms waiting list today.
Because clean isn’t just a service — it’s a lifestyle.
